Frequently Asked Questions
Everything you need to know about your Awake performance gear.
How should I care for my high-performance sportswear?
To maintain the integrity of our moisture-wicking fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners as they can clog the technical fibers.
What is the standard shipping time for orders?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for those who need their gear sooner.
Do you offer a warranty on your equipment?
Yes, all Awake hardware and equipment come with a 1-year limited warranty against manufacturing defects. We stand behind the durability of our products.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. Our gear is designed for an athletic fit; if you prefer a looser feel, we recommend sizing up.
Do you ship internationally?
Currently, Awake ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location.