Returns & Exchanges
At Awake, we want to ensure you are fully equipped for your next challenge, which is why we offer a 30-day window for hassle-free returns on all performance gear. All items must be in their original, unworn condition with tags attached to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print and Pack
Generate your prepaid shipping label and securely package your gear in its original box or a similar durable mailer.
Drop Off
Take your package to any authorized carrier location or schedule a pickup to get your return moving back to our warehouse.
Quality Inspection and Refund
Once our team verifies the condition of your items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing